Family Support
Family Communication Center
Tools and guidance for managing information during crisis
Effective communication is critical. We help you navigate social media, media requests, volunteer coordination, and maintain accurate information flow while protecting the investigation.
1 Voice
Designated spokesperson
Verify First
Before sharing
Protect Details
Aid investigation
Organize
Volunteer efforts
Designate One Spokesperson
Appoint ONE family member or trusted friend to handle all media and public communications
DO:
- •Ensures consistent messaging
- •Prevents contradictory information
- •Reduces family stress
DON'T:
- •Multiple family members giving different details
- •Everyone posting updates independently
- •Conflicting information to media
Verify Before Sharing
Always verify information before posting or sharing publicly
DO:
- •Confirm with law enforcement before posting updates
- •Fact-check all tips before acting
- •Use official channels for major announcements
DON'T:
- •Share unconfirmed sightings
- •Post speculative information
- •Spread rumors or hearsay
Protect Investigation Details
Keep certain information private to aid the investigation
DO:
- •Share only public-approved details
- •Keep some identifying features confidential
- •Coordinate with investigators on what to release
DON'T:
- •Release all case details publicly
- •Share evidence photos
- •Discuss ongoing investigative strategies
Manage Volunteer Communication
Organize volunteer efforts to prevent chaos
DO:
- •Use a central coordinator for volunteers
- •Create structured sign-up systems
- •Provide clear instructions and boundaries
DON'T:
- •Allow uncoordinated search efforts
- •Share personal contact info publicly
- •Overwhelm family with individual offers
Need Communication Support?
Our Family Crisis Liaison Team can help you develop communication strategies, draft statements, coordinate with media, and manage information flow during this difficult time.